We guarantee our merchandise to be free from manufacturing defects and will accept any defective product for a refund or exchange. TRILLIONS accepts returns of unused, undamaged or defective products purchased on our website within 14 days of original purchase. Refunds for returns will be made to the same payment method of purchase.
WITHDRAWAL RIGHTS
You are guaranteed by law the right to withdraw from the purchase contract, without giving any reason, for most products within 14 calendar days from the day you received the product.
TRILLIONS RETURN POLICY
Products must be returned in the same condition in which you received them. We do not accept returns of products that have been consumed in more than one portion. The product must be returned in its entirety.
Defective product
If you receive a defective product, we will exchange or return it according to your preferences free of charge.
Product damaged during shipment
If the product is damaged during shipment, it can be returned immediately.
How can I return the product?
To return any of our products, the customer must wrap the product in its original packaging, send an email to info@trillions.es and follow the instructions.
* Shipping costs shall be borne by the customer.
DELIVERY TIMES
|
Spain (mainland) |
24 - 48 h (Unless otherwise stated, it will be delivered within 72 hours.) |
|
Balearic Island |
24 - 72 h |
|
Canary Island |
48 h (Minor Island 48h/72h) |
|
Ceuta y Melilla |
48 h |
|
Europe |
Contact us at info@trillions.es |
SHIPPING COSTS
|
Spain (mainland) |
5,50 € Free of charge for orders over 50€. |
|
BALEARIC ISLAND (Mayor and minor island) |
9,95 € Free of charge for orders over 70€ |
|
CANARY ISLAND (Mayor and minor island) |
9,95 € Free of charge for orders over 70€ |
|
CANARY ISLAND (Mayor and minor island) |
9,95 € Free of charge for orders over 70€ |
|
Ceuta y Melilla |
9,95 € Free of charge for orders over 70€ |
|
Europa |
contact us at info@trillions.es |