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Refund policy

We guarantee our merchandise to be free from manufacturing defects and will accept any defective product for a refund or exchange. TRILLIONS accepts returns of unused, undamaged or defective products purchased on our website within 14 days of original purchase. Refunds for returns will be made to the same payment method of purchase.

 

WITHDRAWAL RIGHTS  

You are guaranteed by law the right to withdraw from the purchase contract, without stating a reason, from most products for 14 calendar days from the day you receive the product.  

 

TRILLIONS RETURN POLICY  

Products must be returned in the same condition in which you received them. We do not accept returns of products that have been consumed in more than one portion. The product must be returned in its entirety.  

 

Defective product

If you receive a defective product, we will exchange or return it according to your preferences free of charge.

 

Product damaged during shipment

If the product is damaged during shipment, you can immediately request a refund.  

 

How can I return the product?  

To return any of our products the customer must wrap the product in its original packaging, send an email to  info@trillions.es and follow the instructions.

* Shipping costs will be borne by the customer.

 

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